Why Live Chat Software?
- Interact with your website visitors or customers in easiest way
- Solve customers’ queries in minimal time
- Helps to make new customers
- Increase sales and reduce cost
- Best solution to picking up phone calls or sending e-mail
Live Chat Software specially designed to establish communication between customer support executive and website visitors or customers in real time. With the help of Live help utility you can easily communicate with website visitors or customers to solve online queries in easiest and accurate way.
With just the click of mouse, your website visitors can easily contact your website technical support team for live assistance through Web based Live Chat Software. Live support application is useful for Online business, Real estate, Auto sales, Education, Health care industry, Insurance, Travel agency etc.
Fast and reliable Web chat tool is helpful in providing the online guidance/support to the website visitors in easiest way. Affordable customer service chat software is compatible with all major web browsers like Internet Explorer, Opera, Mozilla on all Windows Operating Systems.
Live Chat Software Working Features:
- Real Time Monitoring: Live chat software provides best solution to communicate with website visitor in real time.
- Manage multiple chat interaction: Allow multiple chat between single operator and multiple visitor simultaneously.
- View visitor’s details: Customer care executive view all the details of website visitors including IP address, Visitor name, Department name, OS type, Host name, Screen resolution, Arrival time and date, Browser etc.
- Send Canned Messages and Push URLs: Operator can send canned messages and Push URLs for quickly assist website visitors or customers.
- Operator to Operator chat: Operators can also interact with each other during the online chatting with visitor.
- Transfer chat: Transfer chat from one operator to another even in between the ongoing conversation.
- Leave Offline messages: Facilitate to leave offline messages in case the website support agent is offline or not available.
- Popup window and sound notification: Operator will be notified through a popup window with a sound beep whenever a visitor request for chat.
- View chat history: Operator can view chat history details including the chat time and date.
- Email chat transcript: Provide facility of sending Live chat sessions details to visitors specified email address for future reference.
- View visitor typing text: Customer care executive can easily view what the website visitor is typing before they send it.
- Block visitor IP address: Operator can block selected visitor IP address to avoid chatting from mischief customers or website visitors.
- Helpful in solving queries and clearing doubts of website visitors through online guidance and support!
- No additional component is needed to run Online Live Chat Software.
- No additional setup fees or hidden cost and no monthly license renewals.
- Provide attractive and user friendly graphical user interface and easily to use for novice users.
- No need of prior technical skills or knowledge while operating the chat software.
Your web hosting should support .NET 2.0 or higher and MS SQL Database
- Processor: Pentium class or equivalent processor
- RAM: 512 MB RAM
- Free Hard Disk Space: 20 MB free hard disk space
- Operating System: Windows Vista, XP, 2003, 2000, 98, NT, ME
Try Free Demo:
Download and use Live chat software free for 30 days to understand and analyze software features and functionality. If satisfied, we recommend you to purchase full version of the software.